Category: Case Studies

Most regional Australians now rely on connectivity that works most of the time. Daily internet use is the norm, and most households combine a home broadband service with mobile to get things done at work, school and home.

The rapid shift to remote work in response to the COVID-19 pandemic brought lasting changes to how, where and when many Australians work. What began as an emergency response in 2020 has, in many sectors, evolved into a long-term reconfiguration of work patterns.

Within months of the release of AI-powered chatbot ChatGPT in late 2022, AI moved from specialist interest to topic of mainstream discussion. But which Australians are using generative AI (GenAI) tools? And how are they using them?

As digital services evolve and become ever more embedded in social, economic and cultural life, the ability to afford a reliable, quality internet connection and the devices required for social participation has never been more critical.

Digital inclusion outcomes and access to services are critically important to ensuring informed decision-making and agency among Australia’s First Nations peoples. However, there is a gap between the digital inclusion of First Nations Australians and other Australians.

This summary findings brief presents the highlights from the North-East Victorian SME (small to medium enterprises) Digital Inclusion Mapping project in which 401 members of the region’s SME workforce completed an adapted Australian Internet Usage Survey.

This year marks the first release of findings from a revised and updated Australian Digital Inclusion Index. This new version of the Index continues the tradition of the ADII in generating the most nuanced and detailed picture of digital inclusion in Australia.

As digital devices and services become more embedded in daily routines, the Digital Ability needed to navigate them is crucial to ensuring fair and equitable access to essential services and online opportunities

With the introduction of COVID-19 restrictions, much of contemporary life moved online. This case study considers how these restrictions and the associated digital transformation of all facets of life has impacted how Australians use the internet.

The implementation of physical distancing measures in Australia, while necessary in slowing the spread of COVID-19, have also established the conditions for an increase in social isolation and loneliness for older Australians.