Access

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Thomas, J., McCosker, A., Parkinson, S., Hegarty, K., Featherstone, D., Kennedy, J., Holcombe-James, I., Ormond-Parker, L., & Ganley, L. (2023). Measuring Australia’s Digital Divide: Australian Digital Inclusion Index: 2023. Melbourne: ARC Centre of Excellence for Automated Decision-Making and Society, RMIT University, Swinburne University of Technology, and Telstra.

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Notes

Individual Index dimensions are equally weighted in the construction of the total Index to derive an overall score from 0-100. When disaggregated, a dimension score can be higher or lower than the total Index score.

Total figures may not add up due to rounding to one decimal place.

Insights

Access is improving at the national level – from an average score of 70 in 2021 to 71.9 in 2023.

This improvement is not evenly shared. Mobile only users, those aged 75 years and older, those with lower levels of educational attainment, those on the lowest incomes, and people living in public housing all experience lower levels of access. For these groups, access has either plateaued or declined over the past two years.

The number of mobile-only users has increased: from 9.6% in 2021 to 10.5% in 2023.


	Access
Subgroup	Score	Gap	Score	Gap

Gap