Understanding digital exclusion

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Thomas, J., McCosker, A., Parkinson, S., Hegarty, K., Featherstone, D., Kennedy, J., Holcombe-James, I., Ormond-Parker, L., & Ganley, L. (2023). Measuring Australia’s Digital Divide: Australian Digital Inclusion Index: 2023. Melbourne: ARC Centre of Excellence for Automated Decision-Making and Society, RMIT University, Swinburne University of Technology, and Telstra.

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Individual Index dimensions are equally weighted in the construction of the total Index to derive an overall score from 0-100. When disaggregated, a dimension score can be higher or lower than the total Index score.

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Insights

9.4% of the Australian population is highly excluded, receiving an Index score of 45 or below. This is a fall of 1.2 percentage points since 2021, and 7.3 percentage points since 2020.

51.6% of highly excluded Australians say they have ‘no need to use the internet’. This has dropped from 63.2% in 2021, indicating a growing need for connectivity amongst the digitally excluded. 30.3% of highly excluded Australians indicate that concern about privacy or scams limits their internet use. Concern about privacy and scams has increased across all groups, but there is a strong link between this concern and lower digital inclusion scores.

A lack of online confidence is increasing among highly excluded Australians. 25% of highly excluded Australians reported that a lack of confidence limits their internet use. A greater percentage of highly excluded Australians reported disability, a lack of convenient access, and cost as a reason for limiting internet use than in previous years.