Total Index

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Thomas, J., McCosker, A., Parkinson, S., Hegarty, K., Featherstone, D., Kennedy, J., Holcombe-James, I., Ormond-Parker, L., & Ganley, L. (2023). Measuring Australia’s Digital Divide: Australian Digital Inclusion Index: 2023. Melbourne: ARC Centre of Excellence for Automated Decision-Making and Society, RMIT University, Swinburne University of Technology, and Telstra.

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Notes

Individual Index dimensions are equally weighted in the construction of the total Index to derive an overall score from 0-100. When disaggregated, a dimension score can be higher or lower than the total Index score.

Total figures may not add up due to rounding to one decimal place.

Insights

Digital inclusion increases with education, employment, and income. In 2023, Australians with a bachelor’s degree or higher recorded a total Index score of 79.9, 23.6 points higher than those who did not complete secondary school (56.3). Employed Australians register an Index score of 79.5, 12.7 points higher than those outside of the labour force (66.8). And, in 2023, there is a gap of 28.8 points between people in the lowest (54.7) and highest (83.5) income quintiles.

While all age groups are experiencing modest improvements in Index scores, there remains a significant gap between older and younger Australians. People aged between 18 and 54 record scores above the national average, while those aged 55 and above continue to fall below.

Couples with children are the most digitally included household type in Australia, recording a 2023 Index score of 80.2, 7 points higher than the national score. In contrast, Australians who live alone record a 2023 Index score of 64.0, 16.2 points lower than couples with children.


	Total
Subgroup	Score	Gap

Gap