How Australians are using the Internet

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The text and data in this report (except any logos) is licensed under the Creative Commons Attribution – Non Commercial – Share Alike 4.0 International licence as it exists on 18 July 2023. See: https://creativecommons.org/licenses/by-nc-sa/4.0

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Thomas, J., McCosker, A., Parkinson, S., Hegarty, K., Featherstone, D., Kennedy, J., Holcombe-James, I., Ormond-Parker, L., & Ganley, L. (2023). Measuring Australia’s Digital Divide: Australian Digital Inclusion Index: 2023. Melbourne: ARC Centre of Excellence for Automated Decision-Making and Society, RMIT University, Swinburne University of Technology, and Telstra.

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Individual Index dimensions are equally weighted in the construction of the total Index to derive an overall score from 0-100. When disaggregated, a dimension score can be higher or lower than the total Index score.

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Insights

The most common uses of the internet among Australians are to access a government service (93%), manage money (93%), keep in touch with family and friends (92.9%), and compare the prices of products and services (90.2%).

While overall use declines with age, most Australians (no matter their age) use the internet for these common purposes and others, including booking medical appointments and accessing health services, using entertainment services, navigating routes via maps with a smartphone, buying and selling goods online, and tracking the progress of a delivery.

The easing of measures taken in 2020 and 2021 to curb the spread of COVID-19 are starting to be seen in the 2023 results. There have been declines in the use of the internet to feel connected to a community, to keep in touch with family and friends, and to attend music, arts, or cultural events. These declines in the use of the internet for these purposes are particularly pronounced among older Australians, reflecting a return to connecting with friends, family, communities, and culture in person.